Our website address is: https://www.toffelishop.com.
This is Laveena Group’s register and data protection statement in accordance with the Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR).
When you register and/or order from our online store, you agree that Laveena Group stores information about your purchases and uses the contact information you provide. Contact information is stored so that we can fulfill our obligations to you as a customer. Laveena Group uses contact information in its own marketing (e-newsletter or direct mail), which you can refuse at any time by contacting our customer service.
ADMINISTRATOR OF THE CUSTOMER REGISTER
Laveena Group Oy, Maununnevantie 33, 00430 Helsinki Helsinki, Tel. 046 551 3544, social security number 2645838-6.
We care about our customers, and that means we care about you and your privacy. This privacy notice gives the customer an overview of how Laveena Group handles their data. It applies to all websites, applications, services and functions offered by Laveena Group.
It is important to us that our terms and conditions are easily accessible, and you, as a customer, would aware of what information we collect and process to provide our services. If the customer wishes, he has right to consult the personal data held by Laveena Group regarding him in accordance with the inspection right contained in the Personal Data Act. The request for familiarization must be submitted in writing and signed to Laveena Group.
Laveena Group processes customer data in compliance with all applicable data protection laws. When processing personal data, we certainly consider the principles related to data protection rights.
We therefore process personal data only for the purposes explained to customers in this privacy notice or mentioned in connection with data collection. These mainly include the implementation of purchase functions as well as making our services available, customizing them, further developing them and guarantee their security.
PURPOSE OF PERSONAL DATA PROCESSING
It is a customer register and the purpose is to maintain and manage the customer relationship
WHAT INFORMATION AND WHY DO WE COLLECT?
In order to provide you with our online payment services, we need to collect certain personal information from you. You can directly or indirectly provide us with information about yourself in a variety way. Typical examples are: ordering products, ordering a newsletter, contacting customer service.
For example, when you pay for a purchase, we need to know who you are and where you want your purchase to be delivered. We use this information to help you make a purchase and process your order.
We collect cookie data to improve your shopping experience and make your next purchase easier. At the same time, we can prevent fraud and meet legal requirements.
Every person in the register has the right to check their information stored in the register and demand the correction of any incorrect information or the completion of incomplete information. We collect personal data while respecting the privacy of our customers, and we do not send you mail without your consent. You can also remove yourself from our mailing list at any time if you change your mind and no longer want mail from us. You can stop subscribing to the newsletter by sending us an email to veronika@laveenagroup.fi
INFORMATION SOURCES
The information to be saved in the register is obtained from the customer, e.g. From messages sent via www forms, by e-mail, by telephone, through social media services, contracts, customer meetings and other situations where the customer gives himself his information.
DATA CONTENT TO BE COLLECTED IN THE REGISTER
Customer’s name, phone number, address and email address, purchase dates, payment method, cookie information.
REGISTRY PROTECTION PRINCIPLES
The register is protected by the administrator with appropriate measures. Laveena Group undertakes not to hand over customer data to a third party, with the exception of our invoicing and logistics partners. The passwords you create in our store are only known to you. Take good care of them!
PROVISION
We deliver TOFFELI shoes everywhere according to the postal price list. The cost of postage is automatically added to the total of your order. After you have paid for your purchase, your order is transferred to our warehouse for processing. If the size you ordered is out of stock, our seamstress will get to work making your Toffee.
Delivery time: 1-6 weeks
RETURNS AND EXCHANGES
We want you to be absolutely satisfied with your Toffes! If you want to exchange or return unused TOFFELI shoes, you can send them back to our warehouse at Maununnevantie 33, 00430 Helsinki at our expense.
Print the return form from the link below, fill it out carefully and put it unused in the package with the TOFFELI shoes, Attach the return address that can be printed from the link below to your package and deliver the package to the post office. Laveena Group covers the postage for you.
When your package has arrived at our warehouse, we will check the product and return your money to the bank account you indicated on the return form.
I hope you are satisfied with your TOFFELI shoes, and get long-term joy from them and a beautiful addition to your accessories!
Do you have any questions about TOFFELI shoes?
Contact our customer service:
by e-mail veronika@laveenagroup.fi
or by phone +358 46 5513544, Mon-Fri from 9:00 a.m. to 6:00 p.m.
CONTACT INFORMATION
Toffeli – Laveena Group Oy
Maununnevantie 33
00430 Helsinki
veronika@laveenagroup.fi
Phone: +358 46 5513544
Copyright © 2022 Toffeli. All Rights Reserved.